Track your order

1. Check your email

As soon as your order ships we email you a tracking number and a link. It comes from the address you used at checkout — if you cannot find it, please check your spam and promotions folders, which is where it usually is.

2. Follow the tracking link

The link takes you straight to your carrier. Depending on your location and the item, your order may ship with:

  • United States: USPS, Veho, Better Trucks and others
  • Canada: Skip, Dragonfly, Flashbird and others
  • International: DHL

What the timeline looks like

  • Order placed — you receive an immediate confirmation email
  • Processing — typically 1–2 business days while we pick and pack
  • Shipped — tracking number emailed to you
  • Delivered — most US orders arrive within about a week of ordering

Tracking has not updated in a few days

This is normal and usually resolves itself. Scans can pause between depots, especially over weekends and holidays. If there has been no movement for more than five business days, contact the carrier first with your tracking number — they hold the live status. If they cannot help, come to us and we will chase it.

Marked delivered but nothing arrived

Check with neighbours and around your property, and give it 24 hours — carriers occasionally scan early. If it still has not appeared, email us and we will open an investigation with the carrier.

Contact us

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